Customer Experience Consulting

Recover The Experience!

What We Do

Create a Culture of Service Excellence

We're prepared to help you at any level, from impartial advice or practical assistance to smooth the customer journey. We help you make it as easy as possible for your customers to procure and consume your goods and services.

Recover the Customer Experience

When Customers contact support, the experience is already trending negative. The Support teams first priority is to address the concerns and create a positive interaction.

Change the Customers Perception

A positive series of interactions during triage, response, and resolution changes the customers perception of the Organizations goods and services from negative to positive.

Simplify the Customer Journey

Repeatable, scalable processes are at the heart of a successful support organization - building those processes from the customers point of view and minimizing Customer effort to engage or procure will lead to greater consumption of the organization's goods and services.

Convert Prospects, Reduce Churn

Use the information already collected in the case management system to identify customer pain points, automate common requests and remediate failures or service disruptions.

Convert Detractors into Brand Advocates

Studies indicate that customer loyalty to a brand is higher, and they are more likely to recommend your goods or services if you have successfully remediated a negative experience.

About BBD Systems

Our Approach

We work with your team to evaluate the policies, programs and processes in place. We identify areas of improvement and implement corrective actions. Using a proven method of understanding, discovery, conceptualization, validation, and implementation, we drive the levers of success that smooth the customers journey and improve the customer experience.

Our Experience

We have worked with companies you know in Healthcare, Technology, Retail, Transportation, Hospitality, Defense and Government. Each engagement is unique in scope, but they share the same common desire - to smooth the customer journey and increase satisfaction. Along the way we also help you reduce costs and increase margin.

Why BBD Systems?

We work with you. No one size fits all solution. We work with you to understand what experience you are trying to deliver; How does that differ from the current experience? What has to change to deliver that new experience? We measure the results to validate the changes then iterate until we reach the desired result. We also assist with documentation and training the new workflows and processes.